About Sandy

With over 15 years of experience in commercial real estate operations, Sandy Penacho is a strategic leader focused on building efficient, high-performing environments that support both people and business outcomes. As Senior Operations Manager, Client & Brokerage Services for Ontario at Avison Young, she leads service delivery across multiple offices, overseeing operational strategy, team development, and process optimization.

Sandy works closely with Client Services Coordinators, Operations Managers, and senior leadership to strengthen workflows, enhance consistency, and elevate the client experience. She has played a key role in guiding teams through growth and organizational change, implementing scalable solutions that improve efficiency, accountability, and overall performance.

Known for her collaborative, people-first leadership style, Sandy is committed to fostering strong relationships, clear communication, and a culture of continuous improvement. She brings a practical, hands-on approach to operations, with a focus on building systems that are both effective and
sustainable.

At the core of her work is a simple belief: when teams are supported and operations run well, stronger results follow.